Order Processing & Shipping Policy

Order Processing & Shipping Policy

 

At MOXLA, we strive to process and ship your orders as quickly and efficiently as possible. Please review the following policy before placing your order:

 

Processing Time

 

Orders are typically processed within 2–4 business days  (excluding weekends and holidays).

This processing window applies to all shipping methods, including expedited options.

 

Expedited Shipping

 

If you select Next Day, Second Day, or 3-Day Shipping, please note that the shipping time begins  after the 2–4 business day processing period.

 

Order Cut-Off Time

 

Orders placed after 2 PM PST will begin processing on the next business day.

 

Out-of-Stock Items

 

If an item you ordered is out of stock, we will contact you promptly.

You may choose to receive store credit or a full refund for the unavailable item.

 

Damaged or Lost Packages

 

Once a package has been shipped and a tracking number is provided, MOXLA is not liable for any damage, loss, or theft during transit.

Customers must file a claim directly with the shipping carrier for any issues related to damage or loss.

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For any questions, please contact our customer service team at info@moxla.com.

We appreciate your support and patience!

 

The MOXLA Team

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